How to follow-up my transactions?


You can check at any time the status of your past and pending transactions by connecting to your online account and going to the section « My transactions”.

For any question relating to your account or to a pending transaction, you can also get in touch with our Customer Support Service via one of the communication means provided below. If your question relates to an online transaction, please ensure that you can provide us the unique reference number of your transaction. This “transaction code” is usually sent to you by e-mail or SMS.

Contact information of our Online Customer Support Service:

Phone: +32 2 227 18 20

Fax: +32 2 227 18 28