1. About us
Moneytrans is the trading name of Moneytrans Payment Services S.A., a financial company incorporated in Belgium, with registration number BE.449.356.557, and duly authorised as a Payment Institution by the National Bank of Belgium (www.nbb.be). Our head office is established at Place du Champ de Mars n°5, 1050 Brussels, Belgium. Telephone: + 32 2 227 18 20; Fax: + 32 2 227 18 28; Email: firstname.lastname@example.org.
Moneytrans Payment Services S.A. (hereinafter referred to as « Moneytrans ») is responsible for the development, operation and content published on its transactional website (hereinafter referred to as « the website of Moneytrans », « the iMoneytrans Website » or « the website »), which can be accessed via the following Internet address: www.imoneytrans.eu/be
The Congolese company MONEYTRANS DRC (company number RCCM 15-B-9021) is responsible for the development, the operation and the content of this transactional website, via which financial services are provided in the Democratic Republic of Congo. MONEYTRANS DRC is regulated by the Central Bank of Congo and is licensed as a money transfer company (license n°0025/MF/B). Our head office is located in Avenue Isiro n°8, Municipality of Gombe in Kinshasa. Phone number: +243 (0) 812242463
3. Information and services available on the Internet website
The products and services available on the iMoneytrans website are only intended to be used by individuals aged 18 years or over and who are resident -or at least the holder of a means of payment issued- in Belgium. By making use of the products and services provided on the iMoneytrans website, the user confirms meeting the aforementioned criteria of age and of residence -or of territoriality of their means of payment that will be used on the iMoneytrans website.
The information posted on the iMoneytrans website is provided without guarantee or liability on the part of MONEYTRANS, except in the case of gross or intentional negligence by MONEYTRANS. It is only valid on the date of its posting on the website and MONEYTRANS cannot guarantee its accuracy, absence of errors, completeness and/or timeliness.
The information, simulations and tariffs available on the Internet website are provided exclusively for information purposes and independently of any specific contractual and/or unilateral commitment entered into by MONEYTRANS. They can in no case be considered as a recommendation or a direct offer for the sale and/or purchase of products and services, unless they are accompanied by a purchasing order validated by the website user. Hence, they only from an element of assessment for the website users, who remain free to decide and solely responsible for the use they make of them.
MONEYTRANS takes all reasonable measures to provide accurate and up to date information on its website. MONEYTRANS may modify, at any time and without prior notice, products and services made available on its website, or interrupt the access to all or parts of the website, among others in order to update its content.
4. Registration and Use of Online Services
The users must provide accurate and truthful information when registering with the website. They shall also be responsible for promptly updating any personal data previously provided to MONEYTRANS, especially in case of changes relating to their address of residence, identity document, telephone number and/or email address.
MONEYTRANS may ask at any time to the registered users of its website to provide documents evidencing their identity or their address of residence. When the use of certain online services requires it, the users shall also agree to provide a copy of their identity document and/or of any other document that may be required for the delivery of certain online services. The Internet website shall signal such cases, by inviting the user to upload a digital copy of their identity document or of any other evidence, as necessary.
The use of the iMoneytrans website and online services is strictly intended for private purposes. In the case where the user wishes to utilize the online services for commercial purposes, he/she must immediately inform MONEYTRANS of such an intended purpose, by contacting our Customer Service as set out in Section 13.
MONEYTRANS reserves the right to restrict at any time the access to any or all parts of its website, or to cancel a pending transaction in any of the following cases:
- the registration of incomplete or inaccurate identification data by a user;
- the refusal by the user to provide evidence allowing to verify his/her identity;
- the use of the online services for abusive, fraudulent or illegal purposes, and/or,
- any prejudice to the integrity, the security or the reputation of the website.
5. Account Security and Management
As part of the registration process, the website user will be invited to choose a combination of a username and a password, which will thereafter constitute his/her personal access codes to the protected parts of the website. Such access codes are strictly personal and confidential. The users are solely responsible for their use and for preserving their confidentiality and they commit not to disclose them to anyone. MONEYTRANS or its employees will never ask to registered website users to disclose their personal access codes to a third-party or via any other channel than the secured login area available on the iMoneytrans website. The users should disregard and immediately report to MONEYTRANS any situation whereby they are requested to provide their personal access codes to the iMoneytrans website via an email or a third-party website. The website users will also always ensure that their access codes are not stored on their browser software or are not recorded in any other way on the hard disk of the computer they use to access the iMoneytrans website.
Registered website users may ask at any time to modify or to suppress their personal access codes to the iMoneytrans website. They shall also immediately inform MONEYTRANS in case they notice an unauthorised use of their access codes, or any other breach in the security of their user account. MONEYTRANS shall endeavour to promptly modify or revoke the personal access codes of a registered user, upon receiving such a request. Until then and except in the case of gross or intentional negligence by MONEYTRANS, the users shall be solely responsible for any direct or indirect damage that may result, for them or for MONEYTRANS or for third-parties, of any use, whether fraudulent or not, made by them or by a third-party, of their personal access codes on the iMoneytrans website.
Except in the case of gross or intentional negligence on its part, Moneytrans cannot be held liable for any direct or indirect damages incurred by the website user, which would result from the use of the website or from the impossibility to use it, whatever the reason.
MONEYTRANS shall thus not be responsible, among others, for any direct or indirect damages caused by:
- The interruption of the access to the website and/or delays or losses in data transmission caused by disturbances in the communication systems that are not under the control of MONEYTRANS (such as power cuts, interruptions in the phone lines or connection problems caused by the Internet access provider of the user or by a specific software installed on the user’s computer);
- The unauthorised access and/or fraudulent use of the Internet website using the personal access codes of the user, made possible by a negligence on the part of the user (caused, for instance, by the inadequate protection of the confidentiality of his/her access codes against theft or against the transmission of computer viruses);
- The fraudulent use of a payment card on the iMoneytrans website ;
- The occurrence of any event of force majeure.
MONEYTRANS shall in no case be liable, beyond the amount invoiced to the customer on the Internet website, of any direct or indirect damages caused by the delay in the execution or by the partial or non-execution of an order placed for a product or service via the iMoneytrans website, regardless of whether such damages were caused by the negligence of its employees or its foreign correspondents or by any other reason.
In the case where a product or service ordered online could not be delivered within a reasonable timeframe (3 working days) due to a failure in the service operated by MONEYTRANS, MONEYTRANS shall reimburse the total amount invoiced to the website user at the time of his/her order placed via the iMoneytrans website.
7. Use of the Online Money Transfer Service
International money transfer orders initiated via the iMoneytrans website are subject to transaction fees, transaction limits and payment conditions that vary depending on the country of destination of the funds.
A foreign exchange rate also applies to money transfer orders, which are paid in a different currency than the Euro in the country of destination. In such cases, the amount of the transaction will be converted into the relevant foreign currency at the time of initiating the money transfer order via the iMoneytrans website, and the exact amount to be received by the beneficiary in the foreign currency will also be indicated on the online transaction form.
The website user can simulate at any time the conditions applicable to a money transfer operation by using the “calculator” tool, which is available on the section of the iMoneytrans website dedicated to the online money transfer service.
In addition to the transaction fees, MONEYTRANS may also keep the difference between the currency exchange rate it receives and the currency exchange rate it applies to online money transfer operations initiated via its website. MONEYTRANS also reserves the right to apply more favourable exchange rates to online transactions initiated via its website than those applied to the operations of the customers of its physical points of sale in Belgium.
By validating an online money transfer order, the website users confirm agreeing to the financial and payment conditions applicable to their transactions, as described on the iMoneytrans website. The website users also declare that the personal identification data provided about them as well as about the designated beneficiaries of their funds abroad is accurate in all respects. MONEYTRANS reserves the right to request additional information about the users of the online money transfer service, or to suspend or cancel a pending transaction for any of the reasons listed in section 4 above.
8. Use of the Online Foreign Currency Ordering Service
The service of online ordering of foreign currencies which is provided on the iMoneytrans website may only be used to order foreign money to be spent in the framework of a holiday or a business travel, and not for speculative or investment activities or for any other purposes prohibited by the laws and regulations applicable to the provision of foreign exchange services in Belgium.
To book foreign currencies online, the website user must follow the instructions appearing on the ordering screen dedicated to this service on the iMoneytrans website. Once the website user enters the online ordering screen, for security reasons, the order will have to be finalised within 10 minutes, otherwise the secured session will time out and the order will have to be re-initiated.
The service of online ordering of foreign currencies is only available for the currencies listed on the ordering screen dedicated to this service on the iMoneytrans website. The orders are subject to a maximum value of 3.000 EUR per day and per person, and can be subject to further monetary limits and/or currency exchange restrictions as set out by the applicable laws and regulations.
The exchange rates applicable to online foreign currency orders are quoted on the iMoneytrans website for indicative purposes only and they are regularly updated, without prior notice and with immediate effect. When placing an online order, the exchange rate that will be applied to convert the amount of the order into the selected foreign currency will be the rate displayed at the same time on the online ordering screen.
MONEYTRANS may apply to foreign currency orders booked via its website more favourable exchange rates than the ones available in its physical locations. Customers buying foreign currencies from a Moneytrans office will thus not be able to get the foreign exchange rates quoted on the iMoneytrans website, unless they go to a Moneytrans office to retrieve an online order previously booked via the iMoneytrans website. In such a case, they will be able to benefit from the exchange rate quoted on the website the day of collecting their online foreign currency order, if the rate is more favourable than the one initially applied to their order.
Online foreign currency orders may be booked up to 7 calendar days in advance of the collection date. Delivery dates vary depending on the availability of the currency selected, and will be notified to the customer during the online ordering process. Online orders can only be collected from one of the authorised Moneytrans offices, whose location details will be displayed on the ordering screen at the time of the order.
Foreign currency orders being strictly personal, they can only be collected by their named holder, and solely from the Moneytrans office selected at the time of placing the online order on the iMoneytrans website.
In order to allow the proper processing of online foreign currency orders, the users of this service will be requested to provide all the information needed to identify them and to finalise their transaction. By validating an online order, the user certifies that the information contained in the order is correct in all respects.
Once an online order is validated, the iMoneytrans website will display a confirmation screen summarising the details of the order. This screen confirms that the order has been duly received by Moneytrans, as per the details contained in it. The website user should print a copy of this confirmation screen, as it constitute an official record of the online order of foreign currencies.
When collecting an online order at the preselected Moneytrans office, the customer will be asked to produce a valid identification document along with the copy of his/her online ordering form. A copy of his/her identity document will be taken at this point, for MONEYTRANS’ records, and the customer will also be prompted to sign a receipt in order to retrieve his/her foreign currency order.
Depending on the value of the order, MONEYTRANS reserves the right to request additional documents from its customers, such as a proof of their address of residence. MONEYTRANS also reserves the right to refuse to process an online foreign currency order, partly or in full, at any time of the ordering process, for any of the reasons set out in Section 4 above.
9. Use of the Mobile Airtime Credit and Electronic Money services
MONEYTRANS relies on third-party companies to carry out the online purchasing orders of prepaid mobile airtime credit and of electronic money products (hereinafter also referred to as « top up products »), which are made available on its internet website.
The description and specifications of the top up products available for purchasing on the iMoneytrans website are based on the information provided by the manufacturers of the referred products. MONEYTRANS is in no case responsible, beyond their top up value, of the specifications of such products, for which it merely acts as intermediary for their selling and their purchasing.
The mobile airtime credit and electronic money products that can be ordered via the iMoneytrans website are only delivered upon confirmation of their payment on the website.
In the specific case of the international mobile top up product, the top up options are only available for active and valid mobile phone numbers. During the online order of a mobile phone top up product, the purchaser must verify that the product selected matches his/her request and, in the case of the purchasing of airtime for an international mobile number, whether the phone number indicated in the ordering screen is correct, before validating the order. Any mobile top up product purchased on the iMoneytrans website and delivered as per the instructions of the purchaser shall not be eligible for a change or a reimbursement. MONEYTRANS shall thus not be responsible in the event that the online customer made a mistake in the product selection or gave a wrong phone number to top up during the online ordering process.
In line with the provisions set out in Section 10 hereunder, the website user must notify MONEYTRANS within 14 calendar days of the case where a top up product validly purchased on the iMoneytrans website could not be delivered in full or in due time. MONEYTRANS shall subsequently liaise with the customer and the third-party service provider in order to ensure that the product delivery goes through as quickly as possible.
MONEYTRANS reserves the right, at all times, to withdraw certain mobile airtime or electronic money products previously available on its website or to unilaterally modify their top up conditions without prior notice.
10. Cancellation and Refund
The website user holds the right to cancel a product or service ordered via the iMoneytrans website within 14 calendar days of its order. To cancel a pending order, the user must log on to his/her Moneytrans account, locate the relevant order from their transaction history, and then request its cancellation via the “cancel” button available on the same section of the website. The website user may alternatively request the cancellation of a pending order by contacting the Customer Service of Moneytrans as set out in Section 13.
In the case where the website user requests the cancellation of an order following a failure in the service provided by MONEYTRANS, MONEYTRANS shall reimburse the total amount invoiced to the customer at the time of the online order (transaction fees included), provided that the service ordered has not already been delivered. In all other cases, and provided again that the ordered product or service whose cancellation is requested has not been delivered yet, MONEYTRANS shall reimburse to the customer the amount charged at the time of the online order, excluding the transaction fees, which shall remain due.
11. Property and Intellectual Property Rights
MONEYTRANS reserves all property and intellectual property rights on the iMoneytrans website itself as well as on all its components, including but not limited to any text, illustration, layout and computer programs published on it or underlying it. The website users benefit from a non-exclusive license to use the iMoneytrans website, which only give them the right to access the contents of the iMoneytrans website, consult the information posted on it and use the services provided online, in a regular way and solely for private purposes. On the other hand, no property or other intellectual property right is by any means transferred to the website user.
Any extraction and/or reuse of all or parts of the contents of the iMoneytrans website, in any form or by any means is strictly prohibited without MONEYTRANS’ prior written consent. Similarly, any trade mark, label and logo posted on the iMoneytrans website are the exclusive property of MONEYTRANS and cannot be reproduced in any form or manner, without the prior written consent of MONEYTRANS.
12. Hyperlinks to Third-Party Websites
13. Moneytrans Contact Details
Any communication relating to the iMoneytrans website should be preferably sent by email to: email@example.com. The user can also communicate with MONEYTRANS by:
- Calling our Customer Service at +32 2 227 18 20.
- Writing us a letter sent to: Moneytrans, 5 Place du Champ de Mars, 1050 Brussels, Belgium.
Any communication containing personal data, questions, comments and/or suggestions, which is addressed to MONEYTRANS shall be considered as non-confidential, subject to the duty of discretion of MONEYTRANS and of the legal rights of privacy of the website users. Pending respect of the same legal provisions, MONEYTRANS shall have the right to reuse, copy, modify or reproduce, in any form, through any means and for any purpose, any communication received from the website users, within 5 years of their transmission.
14. Private Data Protection
For more information about the cookies generated by the website of MONEYTRANS and their use, kindly refer to our Policy on Cookie Use.
15. Customer Due Diligence Requirements
The laws and regulations governing the provision of financial services require from financial institutions such as MONEYTRANS to verify the identity of the customers of its financial services and to refrain from processing financial operations in case of doubts relating to the legality of the source of funds and/or of the purpose of the transactions placed by the customers. Occasionally, the users of online financial services provided via the iMoneytrans website may be required to provide additional documents necessary to verify their identity and the legal origin of their funds transacted online. Transactions may also be suspended or cancelled in the event where MONEYTRANS cannot obtain from its customers evidence needed to meet its legal obligations.
16. Applicable Law and Competent Authority